Service & Support | ParkPlus

Your System Is Covered. Around the Clock

ParkPlus automated parking lift service keeps your system covered from the moment it goes live. Our team is watching, ready to respond, and on the road when you need us.

ParkPlus automated parking lift service technician monitoring systems in the 24/7 control room

24/7 control room

We monitor every automated system in real time, every hour of every day. Our automated parking lift service ensures rapid response to any alert, day or night.

Three tiers. One goal: uptime

Remote First

Every issue gets a 20-minute initial response by phone or remote login. Most software faults and minor alerts are resolved without a truck roll.

Dispatched Fast

On-site within 2 hours for critical failures and within 12 hours for degraded performance. Our regional technicians carry the tools and training to act immediately.

Parts on Hand

We maintain a spare parts inventory for every system under agreement. When a component needs replacing, there is no waiting on shipping.

What we cover

Every ParkPlus system is built to last. A maintenance agreement keeps it that way, reducing downtime, extending equipment life, and giving you a single number to call when anything goes wrong.

Mechanical & Semi-Automated

Parking Lift & Puzzle Systems

  • Bi-annual inspections
  • Structural, mechanical, and electrical checks
  • Lubrication of all moving components
  • Cable and hardware inspection
  • Written condition report
  • Emergency callouts available on request
Fully Automated

AGV & Rack-and-Rail Systems

  • Quarterly inspections
  • Hardware and software maintenance
  • Software updates included
  • Operator training every six months
  • Remote diagnostics
  • 24/7 control room monitoring
  • On-call support included

Agreements are tailored to your system and site. Pricing on request.

Built for the field

ParkPlus service team and fleet ready for parking lift maintenance and repair

Our team includes project managers, operations managers, and field technicians backed by an in-house engineering department. We deploy service trucks, vans, flatbeds, forklifts, cherry pickers, and cranes: whatever the job demands. Every automated parking lift service call is backed by decades of hands-on experience with mechanical, semi-automated, and fully automated parking systems.

Submit a service request

For critical system failures, call us directly: 844-472-7575.

Thank you.

Your service request has been received. A member of our team will be in touch shortly.

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Common questions about automated parking lift service

What’s included in a maintenance plan?
Every maintenance plan includes scheduled inspections, preventive maintenance, remote diagnostics, and priority dispatch for service calls. Fully automated system agreements also include software updates and operator training.
What’s the difference between mechanical and automated system service agreements?
Mechanical and semi-automated systems receive bi-annual inspections covering structural, mechanical, and electrical components. Fully automated systems receive quarterly inspections with additional software maintenance, remote monitoring, and operator training every six months.
What happens if my system goes down after hours?
Our 24/7 control room monitors all automated systems around the clock. For critical failures, we initiate remote troubleshooting within 20 minutes and dispatch a technician on-site within 2 hours.
Are parts covered under the maintenance agreement?
Wear parts and consumables used during scheduled maintenance are included. We maintain a spare parts inventory for each system under agreement so replacements are available without shipping delays.
How do I know when my system needs a service inspection?
Systems under a maintenance agreement follow a fixed inspection schedule. If your system is not under agreement, common signs include unusual noise, slower cycle times, or intermittent faults on the control panel.

Protect your investment

A maintenance agreement keeps your system running, your liability low, and your tenants happy.